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VLT AI chatbot

A chat widget can answer every question and still leave the sales team with nothing to follow up.

A case study by HM Ammar — Digital Architect & Head of IT, Kuala Lumpur

Conversational AIIntent recognitionBitrix24CRM integration

What I built

I developed a custom AI-powered website chatbot for customer support, interaction and lead generation. It recognises visitor intent and responds with relevant information and dynamic cards.

How it works

HUMAN AUTOMATED HUMAN A visitor asksabout a robot, at midnight Intent recognisedselects the relevant reply Answer and cardsno waiting for a human Details collectedgathered during the chat Bitrix24 CRMdirect from the conversation The sales teamwaiting there next morning The lower branch is the whole point a widget can answer every question and still leave nothing to follow up
The mechanism, drawn from the build.

What it looks like

VLT AI chatbot — screenshot
Captured liveCONVERSATIONAL AI / CRM

The detail

01

Contextual answers

My intent recognition selects relevant responses and cards so visitors can find information without waiting for a human.

02

Lead capture

It collects visitor information during conversations and passes it directly to Bitrix24 CRM.

03

Sales handoff

It makes captured information available to the sales team for follow-up.

The outcome

A visitor asking about a robot at midnight gets an answer, and the sales team finds the conversation waiting in Bitrix24 the next morning.